Access, correction and erasure requests
This page is for you if you want to see, correct or delete information GroupApp holds about you, or about a child you are responsible for — or if you want to complain about how we handled it.
What you can ask for
- Access to the information we hold about you, and a copy of it.
- Correction of anything about you that is wrong.
- Deletion of something specific — a photo, a message, a record.
- Deletion of your whole account and the data that belongs to it.
- A complaint about how we have handled your information.
Who may ask
- You, about your own information.
- A parent or guardian, on behalf of a person under 15.
- A child of any age, about their own account. You do not need an adult to ask for you.
- Anyone, anonymously, for a complaint. A complaint does not have to name an account or point at a particular item. "I think GroupApp handled something badly" is a complete complaint.
How to ask
Email privacy@groupapp.ai.
That is the only channel. There is no in-app request form and no phone line.
What happens next
- We acknowledge your request within 3 business days, and tell you who is handling it.
- We give you a written decision within 30 days of the day we received it.
- If we refuse any part of what you asked for, we tell you the specific reason — not a form refusal with no reason in it.
- Every written response names the Office of the Australian Information Commissioner (https://www.oaic.gov.au/privacy/privacy-complaints) as your next step if you are not satisfied with our answer.
What you can do yourself, right now, in the app
You do not have to wait for us for any of these. They take effect immediately.
| What you want to do | Who can do it | Where |
|---|---|---|
| Download a copy of your data | You, for your own account | Settings → "Download my data" |
| Delete your whole account and its data | You, for your own account | Settings → "Delete my account & data" |
| Delete a photo on the photo wall | The person who posted it, or a group admin | Open the photo → delete |
| Delete a message in the group chat | Only the person who sent it. There is no admin override for someone else's message | Long-press the message → delete |
| Delete a baby's record, or a baby's whole history | Any active member of that baby's group | The baby's own settings → delete this baby's history, or the baby |
What we can and cannot do about a specific item
We would rather tell you this now than promise something and fail you later.
- Something another member posted is theirs to remove. A message can only be deleted by the person who sent it. A photo can be deleted by the person who posted it or by an admin of that group. If that person will not act, we will say so plainly rather than promise otherwise.
- Where content is encrypted on your group's own devices, we do not identify or remove a single item for you. It is encrypted on your group's devices, and nothing on our side opens it, as the Privacy Policy describes. That is deliberate, and it means the routes in the table above are the only routes to that photo or that message.
- A guardian's own account cannot be deleted while a dependant under 18 still names them as guardian. The app tells you this if you try. The dependant's account can be deleted, and after that yours can be.
- A group you share is not deleted when you leave it. It is not yours alone, so deleting your account removes you and your own data, and leaves the group standing for the people still in it. A group where you were the last member is deleted with you.
This process exists to meet sections 32 and 36 of the Children's Online Privacy Code (exposure draft), which require a channel for destruction requests and a complaints process with an anonymous option.